We help you Identify your purpose, keep this front and center for your team members every day, and unlock exceptional value for your customers and your shareholders!
Future-focused organizations fulfill the needs of their customers in a timely and cost-effective manner. They know their 'True North' business purpose and align all organizational activities in pursuit of unlocking value for customers and improving performance for its shareholders.
We can help transform your organization to such by guiding you to redefine your company's True North purpose and systematically developing your people to become effective problem-solvers who can deliver on this True North purpose.
As trained lean thinkers, we work with you to to significantly improve your business performance. We achieve this by maximizing human potential through 'Learning by Doing' scientific PDCA (Plan, Do, Check, Adjust) methodology that helps chart wise paths forward based on what your customers truly want.
We help you achieve your most important goals, sustain improvements, and stay competitive through leading-edge best practices and customized, one-on-one coaching.
We listen deeply to customer and organization’s needs to identify problems accurately.
We coach leaders to connect to their True North purpose and focus their attention on what really matters.
We develop a roadmap for improvement and transformation with you, seeking alignment and consensus at every step along the way.
We treat people with the respect, raise awareness of the business needs and inspire a desire for change.
We develop empathy in teams, break down silos, and show new ways of working together to solve problems.
We teach lean methods and run kaizen events to encourage “learning by doing” approach to problem-solving to achieve the desired results.
We develop internal coaches who can sustain the change work long into the future.
We help you design a CoE (Center of Excellence) to maintain engagement in Continuous Improvement initiatives.
We augment your team’s experience by exposing them to best practices outside of your organization through benchmarking events.
What is the high level process and how long will this take?
We begin each engagement with a phone call or video conference (or an expenses paid visit your office/facility). Next, we summarize your needs in a RFP document. Once we agree on a contract, we start getting to work based on your organization’s unique priorities and needs. We design project plans based on our client’s unique business needs. In the RFP, we outline each phase of the project, the project’s total duration, as well as our various offerings.
How much would it cost?
We already have an ongoing Lean program. How can your program benefit us?
You will be surprised. We will never presume that we know your business or your customers like you do, but we are highly skilled at making Lean work for your team in such a way that you see improved morale and even better business results. We blend lean methodologies with other best practices to develop people, build the problem -solving muscle of your team, and systematically improve business performance by creating more value for customers.
We work with your company’s internal change agents, but love being a “fresh set of eyes” for you and your team. We’re laser-focused in our approach, and we work at an accelerated pace. Learn more about our team members.
Do we need any resources to work with you? If yes, what kind and how many?
Yes. In order to properly develop your team members and help you create systems to achieve sustainable business results, working with True North Solutions is a resource commitment. To get started on the engagement, we will need a lean sponsor (either the CEO or his/her designate). We will also need a Site Lean Leader/designate who will actively and enthusiastically participate in the change project (we will work with this person to become the future lean coach/sensei within the organization). And lastly, we will need a cross-functional team including a finance leader (controller) who will participate in the early value stream mapping and project scoping exercise.